Privacy Policy

At Fiatano, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access our website, use our services, or interact with us.

Who we are

Fiatano is registered in India and engaged in providing crypto on-ramp and off-ramp services. Our platform facilitates the buying and selling of crypto assets using Indian Rupees (INR) through secure and compliant processes.

Information we collect

We may collect the following categories of personal data:

• Identity Data: Name, government-issued ID (e.g., Aadhaar, PAN), date of birth
• Contact Data: Email, phone number, address
• Financial Data: Bank account number, UPI ID, transaction history
• Technical Data: IP address, browser type, operating system, access logs
• Usage Data: Information about how you use our website and services
• Communication Data: Emails, support requests, verification photos or videos

How we use your information

Your personal information is used to:

• Verify your identity and complete KYC/AML checks
• Facilitate crypto-to-INR and INR-to-crypto transactions
• Detect and prevent fraud, scams, and unauthorized access
• Provide customer support and communicate service updates
• Comply with legal and regulatory obligations
• Improve the performance, security, and usability of our platform

Data sharing and disclosure

We do not sell your personal data. However, we may share your data with:

• Government agencies or law enforcement if required by law
• Our internal teams and KYC/AML compliance partners
• Payment processors and banking institutions
• Third-party service providers for infrastructure, analytics, or support

All partners and vendors are bound by strict confidentiality and data protection obligations.

Data security and retention

Your data is stored securely using encrypted systems and modern security standards. We retain personal information only as long as necessary for:

• Regulatory compliance
• Legal obligations
• Fraud detection
• Service continuity

Once no longer required, your data is deleted or anonymized securely.

Your rights

As a user, you have the right to:

• Access the personal data we hold about you
• Correct or update your data
• Withdraw consent for marketing or certain data uses
• Request deletion (subject to regulatory retention requirements)

This Privacy Policy is for informational purposes only and may be updated from time to time to reflect changes in our practices or applicable laws.